Computerised reports have been a feature of commercial life for well over half-a-century and we are expected to believe them.

But often they are wrong and the incidence of failure is increasing as the technology producing them becomes more complex.

In this course, we will look at decision making by people and by machines and how failures arise, their consequences and how to avoid them.

We will introduce the concept of cynicism as standard operating procedure and reprogramming people to think again before accepting what appears in reports and acting on them.

We will also introduce the concept of people as the circuit-breaker in automated processes.